Shipping policy

Delivery Timeframe:

• Our standard delivery timeframe is 2-4 business days from the date of dispatch.

• Please note that delivery times are estimates and may vary due to factors beyond our control, such as:
  • Remote or outlying delivery locations.
  • High order volumes.
  • Public holidays.
    
  • Unforeseen courier delays.   

Dispatch:

• Orders are typically dispatched within 1-2 business days of payment confirmation.
• You will receive a dispatch confirmation email with tracking information once your order has been shipped.

Courier Service:

• We utilize reputable courier services to ensure reliable and efficient delivery.
• A signature may be required upon delivery.
• If you are unavailable to receive your delivery, the courier will attempt to redeliver or leave a notification with instructions for collection.

Shipping Costs:

• We offer Free Shipping on orders over R1500.
• Any applicable shipping costs will be displayed at checkout before you complete your purchase.

Tracking:

• You can track your order using the tracking information provided in your dispatch confirmation email.
• Please allow some time for the tracking information to update on the courier's website.

Delivery Issues:

• If you experience any issues with your delivery, such as delays or damaged items, please contact our customer support team immediately on support@thebal.zendesk.com.

• We will work with the courier to resolve the issue as quickly as possible.   

Important Notes:

• We do not offer weekend or public holiday deliveries.
• It is your responsibility to provide accurate delivery information. We are not responsible for delays or failed deliveries due to incorrect address details.
• We reserve the right to change or update this shipping policy at any time without prior notice.